We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Accepting returns within 14 days
Free return shipping fee
No return handling fee
No final sales product

Please note

Due to air transport regulations, we cannot send lighters with fuel. You need to buy butane gas yourself. Butane gas can be purchased in major supermarkets！(Please note that this is not grounds for a refund)！

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

（It will take us about 3 working days to review）

You are eligible for a return & refund if your order:

- is broken/ damaged 

- is different to what you ordered 

- there are parts missing

- has taken/ is taking 30+ days to arrive

To start a return, you can contact us at contact us If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can contact us at any time by submitting the form

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

（It will take us about 2 working days to review）

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too，This may take 3-20 business days (depending on the processing time of your bank or credit card company).

 

Company Name: EMBERTON FORCE LIMITED

Brand: Fyroxia

Customer service phone number:+8618890318958

Contact email: zengallen203@gmail.com

Actual address:53： Whateleys Drive, Kenilworth, Warwickshire, CV8 2GY, United Kingdom

Transaction Number: 14938307